It recently occurred to me that a large number of people online are providing their opinions determining whether Octopus energy is a good energy supplier or not. Well, I thought why not hop on the train and provide my own review and throw it into the vast land of Octopus energy reviews.
Most reviews about Octopus energy have marked it as an “excellent company”. But you and I definitely need more details to make a decision. So, here’s the article you were looking for, a comprehensive Octopus energy review. Buckle your seat belts ladies and gents because we are going to cover all the different aspects of Octopus energy and determine whether it deserves the badge of an “excellent company”.
Octopus energy reviews
I have something to say, simply just throwing out the sentence, “Octopus energy service is amazing” won’t be of any use to the people. So, I promise I am not gonna do that to you guys.
I’ve decided to cater to all needs, you might be looking for energy services in a price range, or a particular range of tariffs you can choose from. So, in this article, we’ll see whether or not Octopus fits all of those needs.
Prices and Tariffs
When you take an overall look at the energy market, the tariffs of Octopus energy services stay somewhere in the middle. They provide services at pretty competitive rates but it is not the cheapest in the market.
Since the beginning of the company in 2015, Octopus has worked its way to today become completely renewable. As much as it hurts to say (just kidding) they have achieved the goal. All of the energy in Octopus comes from completely renewable sources now. It is also the 1st UK company to be completely green, this is also what its customers love the most.
The Agile tariffs that octopus energy provides, make coordination between the maximum energy usage to when energy is at its cheapest. This optimizes energy usage and saves a lot of money, such a type of tariffs has not been introduced by any other energy provider yet.
All of the creative and completely green options are absolutely amazing, but when prices hit the sky, opinions are very quick to change. But that’s surprisingly not the case when it comes to Octopus. Most of its customers and most Octopus energy reviews claim that the prices are very sensible.
When compared to other energy providers, Octopus’s prices hit the sweet spot between too high and too low. It isn’t obviously the cheapest out of and you’ll find providers that charge more than Octopus and less than it.
Oh boy, this is it, I am literally flattered by how much of an amazing customer service Octopus has built in the 5 years it has been around. I know, you think this is turning into a brag about Octopus, but it isn’t guys. I am gonna prove to you how Octopus’s customer service is good.
One of the most vital factors that result in the success of an energy providing company is customer service. Octopus has definitely set its standards regarding customer service, at they are at the ultimate height.
On the website of Octopus, it mentions that they “provide an efficient and personalized customer service” what can I say, they are living up to what they said. In a survey conducted in the year 2018, customer service at Octopus took 2 minutes and 29 seconds to pick up the call. The number decreased to 1 minute and 14 seconds in 2019, the time decrease is absolutely wonderful. Anywhere under 1 minute and 30 seconds is unbelievable and is way too faster than the customer services of other providers.
Considering the fact that Octopus provides energy to over 1.4 million homes, 1 minute and 14 seconds to pick up the call are really very impressive. Being able to make a call to customer service and getting a quick answer as well as a quick solution is the best thing ever. Trust me guys, I am fed up with situations when there’s a problem with the power and the customer services just takes forever to pick the call up.
Let’s do a little App review
A really big sorry to the Android users, the Octopus app is used for maintaining your account if you don’t have access to a computer. The reason why I apologized to the android users is that the app is only available for iOS. This app definitely has some amazing features like a meter reader scanner, this will avoid you from having to enter the meter reading manually which is one hell of a job.
Most reviews of the Octopus app state that it is very to use but the has a 2.4/5 rating, which says it all. The main downside of this app is the fact that it has a lot of advanced features that most people can’t figure stuff out. Another aspect of concern is that the app is not available on the newer models of iPhones.
How good is complaint handling?
No matter how good the services are, there will also be a section of people that will not like your services. Even more important than how you handle love is how you handle hate. Reports show that Octopus has had 2 people out of 1000 who don’t like the services. 2 out of 1000 is really very impressive.
The energy provider rose from 600,000 consumers in March to 1 million by December. Though there has been a drastic change in numbers, the number of complaints have at a considerable range.
In the final quarter of 2018, Octopus has 1124 complaints, out of the 1124 complaints, 1022 were solved. In the year 2019, the number of complaints did end up raising dramatically because of the rise in the number of consumers. From 1124 complaints the number rose to 4559, but Octopus did end up solving most of them.
More number of customers does result in a much higher complaint rate, but Octopus is definitely working its way through solving most of the complaints.
Business energy reviews
If you didn’t know, Octopus energy does offer business tariffs for the small, medium as well as large sized businesses. Like most of the other providers, Octopus doesn’t have a separate customer service group for business, so if you are a business, you’ll receive the same extraordinary services as normal people.
The replies are quick for the domestic tariffs as well. As soon as you hear me say that the customer service is the same and equally fast, you should be able to guess that the Octopus energy reviews on their website are extremely positive.
When we talk about account management, it is also the same that means the billing is all in a digital form. So, the system is extremely easy to use as well as navigate even for businesses and normal household. Not only for normal households, but businesses are also offered 100% green energy.
When it comes to the pricing, the services are moderately priced. It just hits in a very comfortable place between being too expensive and too inexpensive. Most other competitors of Octopus do provide services at lower and higher costs than Octopus. If the price is where you want to focus more, there are other providers who provide equally as good services at a lower cost.
Is Octopus energy actually reliable?
One of the main questions in the minds of people that are looking forward to transitioning to Octopus is, is Octopus energy reliable? Here’s an answer to your question. Most of the customer reviews on Octopus state that it has accurate as well as easily understandable bills.
Many Octopus users have mentioned that they are also kept informed about the switching process. Being well aware of the switching process is really essential and something that most providers fail to offer, so on that grounds, Octopus does win some extra points.
In the surveys done in a review site called Which? Octopus energy providers have stood first among 35 energy providers in 2018 and 2019, that definitely says a lot.
My final thoughts
After looking into all of the different aspects, I would like to say that Octopus is a pretty amazing energy provider. It has great customer service, innovative tariffs, uses 100% renewable energy. What more could anyone ask for?